If, for any reason, after purchasing from our website, you decide to no longer want to receive services from us, you need to discuss this with us as soon as possible. This can be done via email at info@leonieworrell.co.uk

All used hours will be non-refundable and deducted from the total amount paid as per service rate.

All templates, workflows and any other IP belonging to us that have been provided to you will be deducted from the total amount paid. Each document, workflow and other IP elements range from £150-£1,000 each. These are non-refundable. We generally do not advise on the cost of individual elements as they are provided to Client as part of the service package. However, a running total of the value Client has received can be provided on request.

There will be a £150 Cancellation Administration fee applicable on all services to cover admin, time, promo and lost opportunity.

The total refundable amount will be calculated as follows:

Total paid minus (time already used (including no-show and late cancellation sessions) x hourly rate), minus total for templates, workflows and other IP, minus £150 cancellation fee.

Refunds may be made via direct bank transfer. Alternatively, the balance may be used toward another service or product at my discretion in consultation with Client.

Refund Policy